Service Advisor Training
SMART Service Advisor Program
Recognising the Challenge
The Service Advisor role is demanding, combining customer service, technical knowledge, and sales skills. High stress and turnover are common challenges, impacting performance and retention.
Program Focus
The SMART Service Advisor Program is designed to provide the necessary skills and strategies to help Service Advisors thrive, leading to improved retention, performance, and customer satisfaction.
Key Objectives
Nurture the Right Mindset
- Develop a proactive, resilient, and customer-centric approach.
Enhance Communication & Sales Skills
- Improve communication to strengthen customer relationships, increase sales, and boost profitability.
Improve Customer Experience & Satisfaction
- Equip Service Advisors with strategies to enhance the customer experience, improving Net Promoter Scores (NPS) and increasing revenue.
To learn more about this service, please download the brochure.
+61 499 072 556
chris@silver-bullet.com.au